Delivery & destinations
Clear UK delivery prices. Worldwide delivery enquiries. Careful dispatch for HUMAN & PET wellness.
United Kingdom
UK delivery at a glance
Processing: 2–5 UK business days for in-stock orders, before the delivery times below start.
Standard UK
£3.99
Free on orders of £50 or more
3–5 business days after dispatch; 5–10 in total
Express UK
£6.99
UK only; an estimate, not a guarantee
1–2 business days after dispatch; 3–7 in total
International: these prices do not apply abroad. International delivery is priced by quote from the actual parcel and carrier service. Automatic checkout is UK-only for now.
Destination directory
Find your country
Royal Mail advertises over 230 countries and territories. That is carrier reach, not the number of destinations we have approved for checkout. The 249 international entries below are enquiry destinations, not approved routes. Automatic checkout is UK-only until verified shipping data is in place. Coverage last checked 2026-10-26.
Dispatched with care
Orders are picked, packed and dispatched from our official store.
Straightforward returns
Contact us with your order number to start a return or report an issue.
Secure checkout
All payments are processed securely on 1uthealthltd.com.
Shipping
Order processing
We aim to prepare and dispatch in-stock orders within 2–5 business days after successful payment. Processing starts on the next business day after the order is placed and includes order checks, product inspection, packing and carrier handover. Orders may be dispatched earlier.
Standard UK delivery
£3.99, or free on orders of £50 or more.
Estimated delivery: 3–5 business days after dispatch; estimated total from order to arrival: 5–10 business days.
Express UK delivery
£6.99.
Estimated delivery: 1–2 business days after dispatch; estimated total from order to arrival: 3–7 business days.
The express charge applies even when the order qualifies for free standard delivery.
Order updates
A dispatch notification is sent when the parcel has been handed to the delivery provider, with tracking where the selected service includes it. Creating a shipping label alone does not mean dispatch. Tracking updates may take time to appear after handover.
Important information
Delivery times are estimates, not guaranteed arrival dates. Business days are Monday to Friday, excluding UK bank holidays. Weekend and bank-holiday orders begin processing on the next business day. Express speeds up delivery after dispatch; it does not include priority processing or guarantee next-business-day arrival after ordering.
Need help?
Contact support@1uthealthltd.com for assistance with your order.
Destination restrictions
Available delivery services depend on the destination and postcode. Remote locations, islands and certain routes may require additional transit time. Any postcode restrictions, additional delivery charges or different estimates must be displayed before payment. We do not offer a service for a postcode the selected carrier cannot support. Contact support before ordering if you need a specific arrival date.
International delivery
We welcome international delivery enquiries. Choose your destination in our delivery-enquiry form and include the products and quantities you would like. We prepare and pack orders ourselves and take parcels to the Post Office. We check the postal service, product import eligibility, packed size and weight, price, delivery estimates and customs arrangements before confirming an international order. Automatic online payment is currently available for UK delivery only. An international enquiry is not an order and no payment is taken. UK delivery prices and free-delivery offers do not apply internationally unless expressly stated.
International express pricing
You can request an international express quote separately from tracked delivery. Availability and the charge depend on your destination and postcode, measured packed weight and dimensions, the carrier service and applicable surcharges. The quote includes our stated packaging and handling charges; any delivery markup is included in the displayed price, not added after payment. International express may cost more than tracked delivery. The £6.99 UK express rate and free UK standard delivery do not apply internationally. We confirm the full delivery charge, transit estimate and customs-charge treatment before you pay. Express speeds up the carrier service after dispatch; our 2–5 UK business-day processing target still applies. A request does not guarantee service availability or create an order.
International timing and customs
Where enabled, international in-stock orders have a standard processing target of 2–5 UK business days. Transit follows the carrier’s operating calendar; weekends and public holidays in the UK, transit countries or destination may affect progress. Supplement and pet-product import rules vary. Customs declarations, inspections or additional information may be required and clearance can extend an estimate. Before payment we will state whether duties, local taxes and carrier clearance fees are included or payable by the recipient. We will not enable a destination without those disclosures.
Possible delays
Unexpected stock discrepancies or damaged stock, payment verification, incomplete order details or addresses, high order volumes, severe weather, transport disruption, public holidays, customs inspections or import restrictions, remote locations, failed delivery attempts, access problems and parcels awaiting collection can affect dispatch or delivery. These circumstances do not automatically remove customer rights or extend an agreed deadline. If a significant delay becomes known, we will contact you with an explanation, an updated estimate where available and the available options.
Stock and pre-orders
The 2–5 business-day dispatch target applies to products held in stock. Products awaiting supplier delivery must not be presented as ready to dispatch. Unavailable products are marked out of stock, or clearly identified as pre-orders with a separate estimated dispatch period disclosed before payment. Processing will not silently be extended because stock has not yet been obtained.
Address errors and failed delivery
Please check delivery details carefully and report errors promptly to support@1uthealthltd.com. Changes may not be possible after dispatch. Any proposed additional charge for a requested redirection or repeat delivery will be explained and agreed before charging. Failed delivery or an uncollected parcel does not automatically remove statutory cancellation or refund rights.
Missing, damaged or delayed parcels
Contact support@1uthealthltd.com with your order reference if a parcel is late, missing or damaged. We will investigate with the delivery provider and provide the appropriate resolution. You will not be required to resolve the matter solely with the carrier. Estimates are not guaranteed arrival dates unless a specific guarantee is expressly offered. Statutory consumer rights remain unaffected.
Returns & refunds
If something isn't right, please contact us at support@1uthealthltd.com with your order number and details, and we'll guide you through the next steps. For most online goods orders, you may notify us of cancellation within 14 days after delivery and return goods within a further 14 days. Refunds are due within 14 days of receiving the return or evidence of dispatch, including basic outward delivery if the whole order is cancelled. We may withhold reimbursement until goods or return evidence are received. Only qualifying sealed goods genuinely unsuitable for return for health protection or hygiene reasons may lose change-of-mind rights when unsealed. This is not a blanket exclusion for supplements. Faulty or misdescribed goods retain statutory protections. Contact support for return instructions and return-postage arrangements before sending goods.
Planning your delivery
If you need an order by a particular date, contact our team before ordering to confirm dispatch and delivery arrangements for your postcode. Express delivery is an estimate, not a guaranteed arrival date.
Manage your order
Keep your order reference for support. An automated acknowledgement is not, by itself, acceptance of an order. The contract forms when we expressly accept by email or confirm dispatch. If you need help with an existing order, contact us at support@1uthealthltd.com with your order number.
Contact usThis page is a plain-English summary to help you. The terms shown at checkout apply to your order.