Website: https://1uthealthltd.com
Existing purchases retain the Terms agreed when their contracts were formed.
1. Business details
1UTHEALTHLTD® is the trading brand of 1UTHEALTH LTD, a company registered in England and Wales under company number 16455190.
Registered office and postal correspondence: 66 Paul Street, London, England, EC2A 4NA.
General enquiries: contact@1uthealthltd.com Orders, returns and complaints: support@1uthealthltd.com
The registered office is not a product-return address. Contact customer support for the appropriate return address.
These Terms cover use of 1uthealthltd.com and consumer purchases of physical products from 1UTHEALTHLTD®. The seller and contracting party is 1UTHEALTH LTD.
Nothing in these Terms excludes or restricts statutory consumer rights.
2. Website use and ordering
Customers must provide accurate information necessary to process an order and must be authorised to use the selected payment method.
Products must be selected according to their stated age range, intended user and suitability information. Products intended for children should be purchased and administered by a responsible adult.
The website must not be used for fraud, unlawful activity, malicious software, unauthorised access, harassment or interference with other customers.
3. Products and descriptions
Product pages identify the product, pack size, price and relevant information about ingredients, directions and suitability.
Customers should read the full product information before ordering and the supplied label before use.
Photographs illustrate products. Minor packaging or screen-colour differences may occur, but supplied goods must match the agreed description. Material changes to formulation, quantity or suitability will not be substituted without customer agreement.
If website information and the supplied label appear inconsistent, stop and contact support@1uthealthltd.com before using the product. This does not reduce rights relating to misdescribed goods.
4. Wellness information
Human supplements are not substitutes for a varied, balanced diet and healthy lifestyle. Products are not sold as treatments or cures for disease.
Website articles, videos, product comparisons and responses from Angela or other automated tools provide general information. They do not provide individual medical or veterinary advice.
Customers should obtain appropriate professional advice where needed, including when taking medication, managing a health condition, pregnant, breastfeeding or selecting products for children.
Pet products must only be used for the species, age and circumstances stated on the label. Human and pet products must not be treated as interchangeable.
Follow each product’s directions, storage requirements and warnings. Do not exceed the stated intake.
No particular health, fitness, weight-management or other personal result is guaranteed. These statements do not exclude responsibility for product safety, accuracy or statutory obligations.
5. Prices and payment
Prices are displayed in pounds sterling and include applicable taxes. Delivery charges and the total payable are shown before the order is submitted.
Payment is processed through the payment provider identified at checkout. Available payment methods are shown during checkout.
Optional extras require the customer’s express agreement.
Price changes apply to future orders and do not retrospectively change an accepted order.
If a pricing or description error is discovered before acceptance, 1UTHEALTHLTD® will explain the issue and offer the customer the choice of proceeding on corrected terms or cancelling for a full refund of any payment collected.
6. Order acceptance
Submitting an order is an offer to purchase the selected products.
An automated acknowledgement confirms receipt of the order. It does not, by itself, confirm acceptance.
The sales contract is formed when 1UTHEALTHLTD® sends an email expressly accepting the order or confirming dispatch.
Before acceptance, an order may be declined for genuine reasons such as unavailable stock, failed payment, an unsupported delivery destination or reasonable concerns about fraudulent payment.
If an order is declined after payment has been collected, the payment will be refunded promptly.
After acceptance, 1UTHEALTHLTD® remains responsible for fulfilling the contract and applicable consumer obligations.
7. Delivery
Available destinations, delivery charges and delivery arrangements are shown before purchase.
Current UK delivery charges are: • Standard delivery: £3.99. • Free standard delivery on orders of £50 or more. • Express delivery: £6.99, including orders qualifying for free standard delivery.
Published transit estimates are: • Standard: 3–5 working days after dispatch. • Express: 1–2 working days after dispatch.
Working days exclude Saturdays, Sundays and bank holidays.
Transit estimates do not include order processing. Any processing estimate or specific delivery commitment shown before purchase forms part of the agreed delivery arrangements.
Unless another delivery period is expressly agreed, goods will be delivered without undue delay and within 30 days of the contract being formed.
If delivery is delayed, 1UTHEALTHLTD® will explain the position. Customers retain applicable rights to require delivery within an appropriate additional period or cancel. Immediate cancellation may be available where delivery by the agreed date was essential or delivery is refused.
Where cancellation for non-delivery is legally available, payments due for refund will be returned without undue delay.
Goods remain the responsibility of 1UTHEALTHLTD® until received by the customer or a person nominated by the customer, other than the carrier. Different statutory rules may apply where the customer independently appoints a carrier not offered by 1UTHEALTHLTD®.
Report missing or damaged deliveries to support@1uthealthltd.com. Customers are not required to pursue the appointed courier instead of the seller.
8. Changing your mind
For most online purchases of goods, customers may cancel without giving a reason.
The cancellation period ends 14 days after the day the customer, or a nominated recipient other than the carrier, receives the goods. For one order delivered separately, the period generally runs from receipt of the final item.
Cancellation can also be requested before delivery.
To cancel, send a clear statement to support@1uthealthltd.com or the postal correspondence address. Include an order reference where available. The model form below is optional.
Cancellation does not require prior approval or use of a particular form.
After notifying cancellation, return the goods within 14 days unless 1UTHEALTHLTD® has agreed to collect them. Contact customer support promptly for return instructions. A delay in providing instructions will not be used to unfairly defeat cancellation rights.
Customers pay the direct cost of change-of-mind returns only where this responsibility was disclosed before purchase. Otherwise, 1UTHEALTHLTD® will bear that cost.
9. Cancellation exceptions and handling
A change-of-mind cancellation right may not apply to sealed goods genuinely unsuitable for return for health-protection or hygiene reasons once unsealed after delivery.
This is not a blanket exclusion for supplements, pet products or opened outer packaging. An exception applies only where the legal conditions are met.
Customers may inspect goods as reasonably necessary to establish their nature, characteristics and functioning. Where legally permitted, a refund may be reduced for loss in value caused by handling beyond that level.
These provisions do not remove rights concerning faulty, unsafe or misdescribed goods.
10. Refunds after cancellation
For a valid cancellation, 1UTHEALTHLTD® will refund the amount due, including the least expensive standard outward delivery option offered where the entire order is cancelled.
Additional charges for an upgraded delivery service are not normally refundable for a change-of-mind cancellation.
Refunds will be made without undue delay and within the applicable statutory deadline. Unless collection has been offered, reimbursement may be withheld until the goods are received back or evidence of return is supplied, whichever happens first.
Refunds will use the original payment method unless the customer expressly agrees otherwise. No refund-processing fee will be charged.
11. Faulty, damaged or misdescribed goods
Goods must be of satisfactory quality, fit for their agreed purpose and as described.
Customers generally have a 30-day short-term right to reject non-conforming goods, subject to the applicable legal rules. Further rights may include repair, replacement, a price reduction or a refund.
These rights do not automatically end after 30 days.
Contact support@1uthealthltd.com with the order details and a description of the problem. Photographs may assist but will not be demanded where providing them would be unreasonable.
1UTHEALTHLTD® will bear reasonable return costs where legally required for faulty or misdescribed goods. Customers will not be required to accept store credit instead of a refund to which they are legally entitled.
12. Bundles and offers
Bundle listings identify the included products, quantities and price. Advertised savings are calculated against the stated current individual selling prices.
Products sold in a bundle remain separate products with their own directions and suitability restrictions. Buying products together does not mean that taking them together is appropriate.
Promotion eligibility, expiry dates, exclusions and combination rules will be stated with the offer before purchase.
Refunds for discounted items reflect the amount actually paid, while preserving statutory rights. Returning an entire bundle under an applicable cancellation right entitles the customer to the applicable bundle refund.
13. Customer accounts
Where account features are available, customers must keep login credentials secure and report suspected unauthorised access promptly.
Account features may include addresses, order information and saved preferences, according to the functionality actually provided.
Access may be restricted where reasonably necessary to address fraud, security risks or serious misuse. Restrictions will not remove rights relating to existing orders, refunds or personal data.
Account deletion requests can be sent to support@1uthealthltd.com. Records may be retained where required for legal, tax, accounting or other lawful purposes, as explained in the Privacy Policy.
14. Apps, loyalty points and subscriptions
References to apps, FITNESS, loyalty points, memberships or future features do not guarantee availability or include those services in a product purchase.
Any paid digital service, subscription or loyalty scheme will have clearly stated terms before enrolment, including relevant charges, benefits, renewal arrangements and cancellation rights.
A one-off purchase does not authorise recurring payments. Marketing-email registration does not create a paid subscription.
15. Reviews and submitted content
Reviews must reflect genuine experience. Submissions must not contain unlawful material, threats, another person’s confidential information or fabricated claims.
1UTHEALTHLTD® may moderate content for these reasons, but genuine criticism will not be removed merely because it is negative.
A review will only be labelled as a verified purchase where a purchase has actually been verified.
Customer-support messages and private health information will not be published as testimonials without appropriate permission.
16. Privacy and cookies
The Privacy Policy explains how personal information is collected, used, retained and shared, together with applicable privacy rights.
The Cookie Policy explains cookies and similar technologies.
Accepting these Terms does not automatically provide consent to optional marketing or optional cookies. Customers can change relevant preferences through the available controls.
17. Intellectual property
The 1UTHEALTHLTD® brand, website content, designs, photographs, videos and software are protected by applicable intellectual-property rights belonging to their respective owners.
Customers may browse, share website links and retain copies of order information for personal use.
Commercial reuse of protected material requires permission unless otherwise allowed by law. Nothing in these Terms restricts lawful quotation, criticism or other statutory exceptions.
18. Website availability and responsibility
Reasonable care is taken to maintain website accuracy and availability. Maintenance, updates and technical faults may occasionally interrupt access.
1UTHEALTHLTD® is responsible for foreseeable loss or damage caused by breach of contract or failure to exercise legally required care and skill.
Liability is not excluded or limited where doing so would be unlawful, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
These consumer Terms do not provide a blanket waiver of liability or limit all claims to the purchase price.
19. Complaints and accessibility
Send complaints to support@1uthealthltd.com, including the order reference where applicable, the issue and the outcome requested.
1UTHEALTHLTD® aims to respond within 1–3 business days. Complex matters may require additional investigation, with an explanation of the next steps.
Customers may request accessible information or a reasonable adjustment to communication arrangements.
If a complaint cannot be resolved, 1UTHEALTHLTD® will provide any information about alternative dispute resolution required by law. Customers remain entitled to seek independent advice and pursue available court remedies.
20. Changes to these Terms
Updated Terms may apply to future website use and future purchases.
An existing purchase remains governed by the Terms agreed when its contract was formed, unless a change is legally required or expressly agreed with the customer.
Changes will not retrospectively remove accrued consumer rights.
21. Governing law
These Terms are governed by the law of England and Wales.
Consumers living elsewhere retain any mandatory protections applicable in their country of residence. UK consumers may bring proceedings in the courts available to them under applicable jurisdiction rules, including their home jurisdiction where permitted.
If a provision is found unenforceable, the remaining provisions continue to apply where legally possible.
22. Optional cancellation form
To: 1UTHEALTH LTD, trading as 1UTHEALTHLTD® Email: support@1uthealthltd.com Postal correspondence: 66 Paul Street, London, England, EC2A 4NA.
I give notice that I cancel my contract for the following goods:
Goods: Order reference: Date ordered: Date received: Customer name: Customer address: Date: Signature, only if submitted on paper:
This form is optional. Any clear statement of cancellation is sufficient.