RETURN & REFUND POLICY

Last updated: [19/12/2025]

At 1UTHEALTHLTD, we operate with transparency, fairness, and lawful compliance across the United Kingdom and international markets.

This policy outlines your rights and our obligations regarding returns and refunds.

30-DAY RETURN WINDOW

We accept returns within 30 days of the date you receive your order.

To be eligible for a return:

Items must be unused, unopened, and in their original condition

Original packaging must be intact

Proof of purchase is required

Requests made outside the 30-day window cannot be accepted unless required by law.

RETURN PROCESS

All return requests must be submitted in writing first.

📧 Email: 1uthealth@gmail.com

Please include:

Full name

Order number

Reason for return

Approved returns will receive further instructions by email.

Unapproved returns may be refused.

RETURN SHIPPING

Customers are responsible for return shipping costs

Shipping fees are non-refundable

We recommend using a tracked and insured service

1UTHEALTHLTD is not responsible for items lost or damaged in return transit.

RESTOCKING FEE

A 25% restocking fee applies to all approved returns.

This fee covers inspection, handling, administration, and compliance processes and will be deducted from your refund.

REFUNDS

Once your return is received and inspected:

Approved refunds will be processed to the original payment method

Refunds are issued minus the 25% restocking fee

Processing time may vary depending on your payment provider

Refunds will not be issued for:

Opened or used consumable products

Items returned damaged or incomplete

Items returned without approval

NO FINAL SALE ITEMS

At this time, we do not operate a “final sale” category.

All eligible products fall under this 30-day return policy, subject to the conditions stated above.

NON-RETURNABLE ITEMS

For hygiene, safety, and regulatory reasons, we cannot accept returns for:

Opened supplements or consumable products

Products that show signs of use

Items damaged due to misuse or improper storage

These exclusions comply with UK and international health and safety regulations.

DAMAGED OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or incorrect:

Contact us within 48 hours of delivery

Provide clear photographic evidence

We will assess and resolve the issue in line with your statutory rights.

UK CONSUMER LAW NOTICE

This policy operates in accordance with:

Consumer Rights Act 2015 (UK)

Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

Equality Act 2010 (where applicable)

UK Trading Standards guidance

Nothing in this policy limits or excludes your statutory rights under UK law.

INTERNATIONAL ORDERS

For customers outside the UK:

Local consumer laws may apply in addition to this policy

Customs duties, taxes, and import charges are non-refundable

Return shipping remains the customer’s responsibility

We comply with international consumer protection principles where applicable.

SHOPIFY POLICY COMPLIANCE

This Return & Refund Policy is structured to align with:

Shopify’s merchant requirements

Shopify Payments dispute and chargeback standards

Best practices for ecommerce transparency and customer protection

CONTACT

For all return and refund enquiries:

📧 1uthealth@gmail.com

All communication must be made in writing to ensure accuracy, compliance, and proper record-keeping.

1UTHEALTHLTD

Strength. Discipline. Regeneration.