Shipping & returns
How your order is processed, delivered and returned. Checkout and order management happen on our official store.
Dispatched with care
Orders are picked, packed and dispatched from our official store.
Straightforward returns
Contact us with your order number to start a return or report an issue.
Secure checkout
All payments are processed securely on 1uthealthltd.com.
Shipping
UK standard delivery is £3.99, free on orders over £50, with an express option at £6.99. Delivery options and costs are confirmed at checkout. Once your order is dispatched, you'll receive a confirmation email with any tracking details available for your delivery method.
Returns & refunds
If something isn't right, please contact us at support@1uthealthltd.com with your order number and details, and we'll guide you through the next steps. For hygiene and safety reasons, some consumable products may be non-returnable once opened — we'll always explain your options clearly.
Manage your order
Your order confirmation is sent by email when you place an order. If you need help with an existing order, contact us at support@1uthealthltd.com with your order number.
Contact usThis page is a plain-English summary to help you. The terms shown at checkout apply to your order.