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Contact us
Questions about a product, an order, or which option suits you? Send us a message and we'll get back to you in writing.
Send a message
Please include your order number if your enquiry is about an order.
Response time
We reply within 1–3 business days. Written enquiries answered Monday to Friday.
Written-first support
We are a written-first support team. Please email us with your order details and we will respond in writing. We do not take unscheduled phone calls.
Please note
We can help with products, orders and general guidance. We cannot provide medical or veterinary advice — please speak to a qualified professional or vet where needed.